Warranty
Warranty
Unishore Workwear guarantees that every product it supplies meets the normal requirements of reliability and usability. There can be no warranty if the wear and tear can be considered normal and/or the damage was caused by intent, negligence or negligent maintenance.
The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it.
Outside the trial period of 14 days
Have you purchased an item from us and does it break after a certain time or do you have a complaint about an item? Then it is important that you have the order/invoice number.
- Email us and describe your complaint as accurately as possible in the email. Please also indicate the purchase date, invoice number and item number of the purchase in the email. Take photos that clearly show what your complaint is about and add the photos to the attachment of the email.
- As soon as the photos have been assessed by the Complaints & Warranty department, we will contact you within 5 days about the progress of this complaint and possible return shipment.
If the submitted complaint cannot be resolved by Unishore Workwear, you can submit your complaint to the dispute committee (www.sgc.nl) or to the 'Online Dispute Resolution' of the European Commission: http://ec.europa.eu/consumers/odr /
Return
Once it has been agreed that the item can be returned, you will receive a returns number from us. You can return the product with sufficient postage, stating this return number. We will then proceed with further processing.